You have an operations plan, a financial plan, a marketing plan…
But do you have a written out plan on making sure your key employees, clients, suppliers, and partners feel the love, gratitude, and appreciation in ways that are different from your competitors?
John Ruhlin helps his clients send world class gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention with their most important clients, employees, and prospects.
John speaks on how Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire.
There is a right, and wrong, way to give.
John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500 and his tactics lead to appreciative responses and wide-open check books.
Through poignant personal stories and data-backed evidence, Ruhlin breaks down how anyone – from mail clerk to managing directors – can master the magic of Giftology with these and more:
Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
Strategy Workshop Topics
Hearing Marcy Blum and John Ruhlin speak last night was not only informative, but so much fun! They made their stories interesting, and played well off each other. I’m so glad I was in the room to hear the fabulous party and gift suggestions, and of course, John’s two incredible “grand gesture” gifting stories. And I know that is but the tip of the iceberg… Even better, his philosophy actually includes assistants! Cannot wait to delve into Giftology!
Angelica Canales EA to CEO, Guardian Life Insurance
John Ruhlin enlightened me to the art of gift giving. I was really fascinated about some key elements he spoke about and how it is not necessarily what you send but to who you send it to. I look forward to getting his book and keeping it handy on my desk so I can always have the book at my fingertips.
Dorian Arrich PA to Martha Stewart
John Ruhlin’s presentation was enlightening and gave me an “AHA” moment. He gave amazing tips on how to think about gifting and really personalizing them to make them even more memorable.
Susan Acosta, EA to Ivanka Trump
The Ruhlin Group’s Partial Client List
How Did An Ohio Farm Boy Become The Greatest Seller In Cutco’s 68 Year History?
By understanding the value of gift giving and relationships.
John will tell you, “how you love and treat people will open more doors than you can imagine.” In fact, one gifting experience (Brooks Brother experiment) has opened more doors than $10 Million in advertising could ever do.
After applying principles of generosity learned from “Attorney Paul,” John started selling the largest deals in Cutco history out of 1.5 million other reps and distributors. Yes. 1.5 million. Not only was he gifting knives but he was being asked to speak on stages around the country to teach sales and marketing teams how to build relationships in unconventional ways. Simple but powerful things like focusing your care on the executive’s spouse, the assistant, and kids.
Ruhlin Group started in 2000 and quickly broadened gifting options and strategies, but many of the original principles never changed. Knowing how and when to give gifts is just as important as what to gift. These “minor” details and expert knowledge have been tested and proven over a decade to bring a guaranteed “wow” to any industry from financial services to manufacturing widgets.
Today John and his team have created gift packages for some of the largest companies and pro sports teams in the world, but their mission and heart is to serve and take relationships for mid-sized, privately owned businesses to a new level using their Proven Process.
How to stand out and be even MORE referable to clients and referral sources.
Relationship retention and growth through constant gratitude.
How to drive sales through deepening relationships.
If you haven’t read Chet Holmes’ masterpiece The Ultimate Sales Machine, this workshop picks up where that book left off.
We look at best practices around drip campaigns and shock and awe programs but we amplify and put on steroids the basic ideas that made Chet a sales master.
We help you identify your dream 100, get your sales and marketing team fully bought into what is needed to leverage a true shock and awe campaign, and lay out the sequence of world class gifts (no trinkets) and follow up sequences needed to go whale hunting and land the largest deals your company has ever seen.
I say my employees are my most important asset but am I really showing it?
What do we really do that is different than other companies to show gratitude and appreciation to our people? Why do I need to do more than just pay them well? When does appreciation mean the most to the team? How much should I be investing in them? Who are the”hidden” employees that are often neglected? How do I measure the impact?
Everyone knows it is easier and less costly to keep a good client than it is to bring on a new customer but does my allocation of resources and appreciation show this reality?
Who are the 10, 50, 100, or 1000 key external relationships that make up the core of my company? What suppliers are crucial to my company’s success and what would happen if they went away? Who are the center’s of influence and media that can affect deals and perception in our industry? What can we do to inspire referrals to happen on a consistent basis? What would happen if each time someone left a core client, they brought us along with them? Who are the mentors, board of directors, and other key people that have helped our company thrive and grow and what are we doing to acknowledge that in a meaningful way?
Almost every organization thinks they provide a great customer experience (in some studies, as many as 80% believe this), but if you ask their clients, they don’t feel the same way (the same study showed only 8% agreed). Every person at a company has to take ownership for the customer experience and the time most critical is the first 100 days. Countless studies show the onboarding of clients is the critical time when a client determines if they will stay with you long term. If you can nail the first 100 days, you can go from constant client turnover to having ravings fans as clients. We walk you and your entire team through the 6 key touchpoints that matter the most in the first 100 days and how to execute them the best for your industry.